Legal

Privacy Policy

Last Updated: 18 March 2025  |  Oku Atelier, Bangsar, Kuala Lumpur, Malaysia

Oku Atelier ("we", "us", "our") is committed to protecting the privacy of anyone who contacts us or uses our website. This policy describes what personal information we collect, how we use it, and the rights you have in relation to it. It applies to our website at okuateli and to enquiries made through it.

If you have questions about this policy, please contact: privacy@okuateli

1. What Data We Collect

When you use our contact form, we collect the following:

• Full name
• Email address
• Phone number (optional)
• Message content relating to your enquiry

We also collect technical information automatically when you visit our website, including IP address, browser type, pages visited, and session duration. This is collected via cookies and analytics services.

2. How We Use Your Data

Information you provide is used for the following purposes:

• To respond to your enquiry and communicate about potential or ongoing projects
• To send service-related information requested by you
• To improve the quality of our website and services
• To comply with legal or regulatory requirements

We do not use your personal data for automated decision-making or profiling. We do not sell your data to third parties.

3. Legal Basis for Processing

We process your personal data on the following legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA):

• Consent: Where you have provided explicit consent by submitting a contact form
• Legitimate Interests: For website analytics and improving our service
• Contractual Necessity: Where processing is necessary to carry out a service engagement

4. Data Retention

Enquiry data is retained for up to 24 months from the date of last contact. Project-related records may be retained for up to 7 years for legal and accounting purposes. Website analytics data is retained for 26 months. You may request earlier deletion at any time.

5. Third-Party Services

We may use third-party services that process data on our behalf, including:

• Google Analytics — website traffic analysis
• Email service providers — for communication and enquiry management
• Google Maps — embedded map on our homepage (no personal data shared)

These services are governed by their own privacy policies. We do not share your personal information with them beyond what is necessary for the above purposes.

6. Cookies

Our website uses cookies. A full explanation of the cookies we use and how to manage them is available in our Cookie Policy.

7. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, or loss. These include:

• Secure HTTPS connections on all pages
• Restricted access to enquiry records within the studio
• Regular review of data handling practices

No internet transmission is completely secure; we cannot guarantee absolute security of data sent to us electronically.

8. Your Rights

Under Malaysia's PDPA and applicable law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent for data processing at any time
• Object to certain uses of your data
• Receive a copy of your data in a portable format

To exercise any of these rights, please contact us at privacy@okuateli. We will respond within 14 business days.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If you believe we have inadvertently done so, please contact us and we will delete the information promptly.

11. Changes to This Policy

We may update this policy from time to time. Changes will be published on this page with a revised "Last Updated" date. Continued use of our website after any change constitutes acceptance of the revised policy.

12. Contact

For privacy-related questions or requests:

• Email: privacy@okuateli
• Address: 18 Lorong Maarof, Bangsar, 59000 Kuala Lumpur, Malaysia
• Phone: +60 3-2283 6194